Delivering new food experiences

Published on : 11/23/21
  • Now is a time marked by changing behaviors and expectations related to food services and dining habits. Some of these changes have been influenced by the increase in remote work and meal delivery during the pandemic.

    During the last year we have accelerated our transformation to offer multichannel and multiple format meal experiences that make life easier for everyone. 

    Reinventing on-site Foodservices 

    We are able to expand our customizable food services depending on the needs of each organization or even provide services in establishments without on-site production capabilities. 

    For example: 

    • Thanks to its off-site kitchen model, Nourish Inc., acquired by Sodexo in early 2021, brings American consumers access to nearly 25 different styles of high quality, balanced menus on a large scale.  
    • Brio! in Italy, offers freshly prepared lunches in cloud kitchens and delivered to client sites. 
    • The Sodexo Grill Foodtruck, allows each employee, at the Phillips 66 refinery in Ponca City (Oklahoma), to easily access a meal. Something which was previously not possible due to the size and strict safety protocols at the location. 
    • Our collaboration with HelloFresh, a global leader in boxed meals, in the United States enables 300 middle schools and universities to order meals via our app BiteU. 
    • FoodChéri is designing digital corporate cafeterias in France and Belgium with Corner, a click & collect solution for a gourmet meal experience available any time of day. 

    Multi-channel meal delivery  

    Meal delivery has become an increasingly crucial way for consumers to access food. It is especially relevant for our clients who are looking for solutions to accommodate hybrid working teams. As a result, we prepare and deliver quality meals to consumers, on site or remotely, and provide them with flexible solutions that match their expectations.  

    • In France and Belgium, we are providing food delivery for consumers in their homes and offices with FoodChéri and Seazon. 
    • In the United Kingdom, we have partnered with Fooditude for deliveries of premium food to London businesses. The Good Eating Company has also launched a new workplace food delivery solution
    • In the United States, Sodexo has acquired Nourish Inc., which distributes on-site and delivers fresh, plant-based meals, and Foodee, aggregators of over 800 local restaurants in 14 cities of the United States and Canada. We are also exporting the Good Eating Company’s workplace food delivery solution to North America. 
    • Through our Benefits & Rewards Services, over 370 partnerships have been signed around the world with restaurants and online grocery stores as well as meal delivery platforms such as JustEat and UberEats. These partnerships allow consumers, whether working on site or at home, to enjoy a diverse and flexible meal experience with easy, fast and secure payment solutions. 
    • French and Belgian holders of the Sodexo Pass can also support small businesses and fight food waste by purchasing surplus food at lower prices via the app of our partner Phenix. 
    • In January 2021, Amazon’s Indian subsidiary entrusted our Benefits & Rewards Services team to make 100% digital Sodexo Passes available to its 100,000 employees. Every employee can now use their pass at the nearest restaurant or shop, as well as at the company restaurant, and pay using the Sodexo-Zeta app. 

    Smart technologies for better service 

    The development of high-performance technology platforms, data analysis and artificial intelligence allow us to continually offer contactless solutions and other practical services such as delivery robots, smart vending machines and Scan & Go options for self-checkout. 

    • In the United Kingdom, the app Twelve offers automatic check-out functions to make it easier for people to place orders from their workplace.  
    • In the Netherlands, the ordering, payment and delivery platform Your Order opens up access to meal options at any time of the day.  
    • In the United States, Sally the robot prepares salads, on an on-demand basis, from a choice of over 22 fresh ingredients, and the SavorEat robots use 3D printing to make plant-based burgers for U.S. universities. At campuses students can also take advantage of contactless and carbon-neutral robot delivery services via the Sodexo Bite+ app with the new partnership with Kiwibot. 

    In the last year our teams have continued to meet our clients’ pandemic-time business continuity needs as well as adapted services to reinforce the necessary focus on safety and hygiene and creating the conditions needed for recovery.  

    Read more in the 2021 Integrated Report

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