How our global command and intelligence centers aid predictive, adaptive and efficient manufacturing.
A data and insight model with transformative value
From reducing unplanned downtime by up to 30% to increasing asset life by as much as 40%, this model combines robust data and subject-matter expertise to make a real difference every day.
Operating out of three global hubs, our network of tactical command centers and strategic intelligence centers is elevating guest experiences and delivering results for our clients. Analyzing millions of data points daily, these complementary centers empower our teams to anticipate demand, isolate efficiencies and optimize the cost-to-comfort balance in the manufacturing workplace.
We created this model to deliver real client benefits: consistent, scalable and high-performing services that adapt to ensure future readiness.
The challenge: Converting insight into action at pace
To ensure smooth operations and retain top talent, manufacturers know the importance of creating seamless, efficient and human-centered workplaces. Yet our clients face a range of challenges, from market competition impacting their bottom line to evolving employee expectations, putting wellbeing under the spotlight.
To help meet these challenges, we are providing our site teams with robust data, actionable insight and the right digital tools. The goal is to sustain dynamic, adaptive workplaces that control costs and elevate experiences. With new AI and analytics tools extending the art of the possible, we saw an opportunity to shift to a more predictive operating model; one that adds transformative value yet stays cost-effective by avoiding duplicated effort and keeping the focus on clients.
So, we searched for a way to bring specialized skills and technologies to our experienced site teams while keeping them in control of operational performance 24/7.
The solution: Two centers, one smart ecosystem
We created a model with two centers of excellence. Our command centers sit closer to client sites, using AI agents and bots to analyze ingested data and direct the rapid response that ensures seamless delivery. Our intelligence centers use this data to benchmark performance then provide insight and advice that enables local teams to deliver predictive and adaptive services. Together, these centers maintain tight cost control, improve workplace experiences and keep our clients ready for anything.
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The results: Efficient demand-based and experience-led services
By generating deep insight into cost-reduction priorities and outcome-boosting opportunities, our intelligence centers are already advising manufacturing sites on reducing maintenance costs, extending asset life and improving employee satisfaction. From data-driven cleaning to real-time energy management, these initiatives are delivering our clients significant savings and rapid service improvements:
#1 Dynamic cleaning that uses real-time information
Instead of following fixed and potentially outdated schedules, dynamic cleaning uses live occupancy and usage data to adjust what needs to be cleaned, when and how. By aligning cleaning to space utilization, we are reducing the cost of delivery, ensuring consistency between sites and improving on-site responsiveness to keeping spaces spotless.
Dynamic cleaning saves $345k+
Occupancy-driven cleaning deployment saved our global pharmaceutical client $345k+ last year without affecting the workplace experience.
#3 Intelligent energy management that cuts cost and carbon
From effective energy policies to live consumption tracking, the right approach can meet sustainability and budget goals. Combining sensors with advanced analytics, our energy management services are reducing spend and lowering carbon footprints.
Reducing spend by +$200k
By minimizing energy wastage and incentivizing reduced usage, our intelligent energy management services reduced our global pharmaceutical clients spend by $216,000 last year.
#2 Condition-based maintenance that extends asset life
This approach triggers asset maintenance only when its condition indicates it’s required. Relying on real‑time monitoring, sensor data and diagnostics to detect early signs of deterioration, it is helping to deliver maintenance in the right place at the right moment, reducing asset downtime and reducing the cost for our clients.
Reducing downtime by 30%
By focusing maintenance exactly where it’s needed, one of our global pharmaceutical clients their reduced unplanned downtime and saved $375k+ last year.
From reliable delivery to predictable outcomes
By providing continuous data insights to experienced site-based teams, our command and intelligence centers help to power exceptional manufacturing services and continuously improving client outcomes.
