Shula’s story: From the Ground Up

  • Feb. 02, 2026

Shula Russell
Shula RussellVillage Manager, Sodexo Australia
Shula Russell

I have spent most of my career in facilities and operational management. In 2020, I decided to take a leap and try FIFO (fly-in, fly-out). Like many people in the industry, I started in the casual utility pool, working across housekeeping, mine-site cleaning, kitchen operations, bar and retail, and administration.

In 2021, Sodexo contacted me after reviewing my résumé. During the recruitment process, they asked, “How did you find starting out in a hands-on role?” At the time, it felt like a simple question. Later, I realized it reflected exactly what Sodexo values - leaders who understand the work from the ground up and appreciate the day-to-day challenges faced by frontline teams.

That was the moment I thought, yes, I fit here.

Shula Russell

Care and consistency are core to the mining environment

I commenced with Sodexo as an Assistant Village Manager, and I still remember the Area Manager calling to personally welcome me to the company before I flew out for my first swing. That conversation gave me a strong sense that this was the right move. That Area Manager was Milan Novakovic, now Director IFMS, Sodexo.

 

In 2024, I moved into my current role as Village Manager. I fly in and fly out to oversee operations at remote mining sites in the Pilbara, Western Australia, including catering, housekeeping, administration, bar and retail, and transport services. I’m part of a Village Management Team that supports and leads between 70 and 100 employees who live and work on site for two-week swings. 

At the camp where I am currently based, we serve more than 1,000 meals each day, maintain high accommodation standards, and provide a welcoming tavern space where people can unwind after work. When people return to camp after long, demanding shifts, our focus is on delivering a safe, reliable and welcoming environment that supports quality of life and helps people recharge for the next day.

Turning a personal challenge into a new professional chapter

In 2022, I took time away from work to undergo breast cancer treatment. At the same time, both of my daughters were in the final stages of completing their university degrees at the University of Western Australia, and their encouragement played a big part in my decision to start university myself. Approaching 50, I knew it was a significant step, but one I felt ready to take.

I enrolled in a Bachelor of Business and Human Resource Management online through Adelaide University, using the time to challenge myself and gain a broader perspective on my career. 

Part of my studies focused on the United Nations’ 17 Sustainable Development Goals, which gave me the opportunity to explore how Sodexo integrates sustainability and social responsibility into its business strategy. That learning shifted the way I viewed both my role and my employer, reinforcing that my work is about more than delivering services, it’s about contributing to something meaningful.

My passion for encouraging talent and increasing retention

Mentoring and career development are a core part of my role, and one of the aspects I enjoy most. I am genuinely enthusiastic about retaining great people and supporting them to build long-term careers with Sodexo.

We employ people from a wide range of backgrounds and experience levels, and in the energy and resources sector, starting FIFO can feel daunting. Getting on a plane and heading to a remote site is a big step. Part of my role is to help ease those nerves, build confidence, and create an environment where people feel supported from day one.

One of the things that sets Sodexo apart is how we grow safety champions into safety leaders. By empowering people at all levels to speak up, role model safe behaviors and lead by example, we build safety leadership through connection, not just compliance. Watching team members step into these roles is a powerful and uniquely Sodexo part of our culture.

 

Sodexo has also strongly supported my own development, including completing my Certificate IV in Training and Assessment and Certificate IV in Work Health and Safety. That support enabled me to step into a secondment as a Safety Maturity Specialist, coaching frontline teams and leaders on practical safety conversations and critical risk awareness. Spending time in the field allowed me to connect with employees across multiple sites, guide and support them in their development, and have meaningful conversations about career pathways and progression within Sodexo, particularly for those interested in stepping into safety leadership roles.

I am still on that same journey myself, continuing to learn, develop and grow, and I take immense pride in supporting my teams as they build confidence, capability and long-term careers with Sodexo. 

Sodexo’s gender network has opened my eyes to the wider company

I am now in my second year as Sodexo’s Gender Network Employee Champion for Australia, a role that has broadened my understanding of the business at a global level. Sodexo is a strong advocate for culture and belonging, and we genuinely take the time to understand how people feel so they can bring their whole selves to work and perform at their best. We value diversity and recognize the strength and capability it brings to our workforce.

Shula Russell

It is an honor to be part of the Gender network. The opportunities it has provided have been incredibly valuable, not only in expanding my network, but also in building my confidence. Connecting with colleagues across generations and speaking openly about careers, experiences and aspirations has been a powerful experience.

 

As a truly multi-generational workforce, we all bring different perspectives, skills and lived experience to the table. Sharing that knowledge and learning from one another strengthens both our people and our business.

 

For me, Sodexo has always meant being part of something bigger. Knowing I can make a difference, both locally and as part of a global organization, is what makes the work meaningful and empowering.

Find out more about a career with Sodexo!

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