S4/HANA O2C SME

Sodexo Business Services (SBS) is currently looking for a S4/HANA O2C SME to assist the O2C S4/Hana BPO with the roll out of the Global Finance Order to Cash Business Processes within the new S4/Hana ERP.

A day in the life of a "S4/HANA O2C SME"

The Global O2C Finance BPO team is responsible for facilitating the consistent implementation of the globally standardized O2C Core Model within the S4/Hana platform across all countries, permitting localization only where required by local laws. Driving the adoption of uniform, compliant and high quality O2C processes throughout the ERP transformation. 

Your day-to-day

  • Support Global and Regional O2C BPOs by providing local and Shared Service Centre (SSC) operational inputs.
  • Contribute to the collection, validation, and clarification of all required data to support design, build, and deployment activities.
  • Support the BPOs in ensuring that the Sodexo Core Model is correctly understood, applied, and respected, unless local statutory or regulatory requirements require deviation.
  • Participate actively in testing activities (unit testing, integration testing, and User Acceptance Testing), validating that the target solution meets both business and operational needs.
  • Act as an ambassador for change management, supporting the adoption of new processes, systems, and ways of working.
  • Support the training of key users, contributing to the preparation of training materials and effective knowledge transfer.
  • Provide functional O2C expertise, ensuring solutions are practical, scalable, and aligned with operational realities. 

Key areas of knowledge and experience include: 

  • Customer master data management , including supporting data quality, maintenance, and validation for O2C processes.
  • Order processing and billing , including supporting standard workflows, approvals, and issue resolution for order entry and invoicing.
  • Consumer Receivables management , including supporting reconciliation, cash management, and assisting with escalations or deduction handling.
  • Cash application and allocation , supporting accurate posting of payments, managing unapplied cash, and assisting SMEs with process queries.
  • An understanding of how O2C processes impact sites and operations , aiding process design and decisions that reflect operational realities and downstream effects, under the guidance of the BPO. 

Requirements/Qualifications:

Hard Skills

  • At least 3 to 5 years of Order-to-Cash experience.
  • Fluent in English, both written and spoken, with the ability to communicate confidently across countries.
  • Strong understanding of Global Business Services / Shared Services environments. 
    Knowledge of S4/Hana/SAP ECC6, particularly within O2C and familiarity with Core Model concepts in large ERP programs.
  • Willingness and ability to travel occasionally, to support workshops, UAT sessions, or country deployment activities (subject to program requirements).
  • Strong customer orientation, with the ability to understand end-user challenges and design processes that simplify operational execution.
  • Proficiency in continuous improvement tools, with the ability to analyse root causes, identify process gaps, and implement improvements. 

What you’ll need to succeed

  • Rigorous, organised, and detail-oriented, capable of maintaining structure in a complex, fast-moving transformation program.
  • Highly adaptable and comfortable with change, able to work in a dynamic environment where priorities evolve.
  • Culturally agile, able to collaborate effectively in a multi-cultural, geographically dispersed environment.
  • Aligned with Sodexo values, demonstrating integrity, respect, team spirit, and service focus.
  • Strategic and tactical thinking, able to connect high-level design principles to practical operational needs.
  • Knowledge management mindset, understanding the importance of modelling, documentation, and structured use of knowledge bases, and contributing consistently to them.

Benefits

  • Hybrid working model;
  • Flexible working hours;
  • Health & Life Insurance;
  • Meal allowance paid in Meal Card;
  • Additional Days off: extra vacation day, employee’s birthday, volunteering day;
  • More than 6000 free online courses;
  • Opportunity to grow professionally inside the Company;
  • Possibility to participate in multicultural projects;
  • Several internal activities aiming to promote our team´s wellbeing

 

If you want to be part of our team, please send us your resume to the email: Recruitment.SBS.Portugal@sodexo.com

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