O2C Specialist – Credit & Collections

woman showing a graph on a computer

Sodexo Business Services (SBS) is currently looking for a self-driven O2C Specialist (Credit & Collections) to join its growing team.

A day in the life of a O2C Specialist- Credit & Collections

You must be a reliable and outgoing personality, responsible for handling multiple duties. Good communication skills are a must and a good sense of humour a bonus!

Your day-to-day

  • Collections & Payment Allocation:  gather remittances or payment details to ensure accurate and timely allocation.
  • Cash Collection & Portfolio Management: support achievement of cash targets and overdue reduction providing collection status updates .
  • Customer Interaction & Query Resolution: manage customer queries, escalate when needed, and maintain relationships with customers.
  • Write‑offs & Adjustments: process write‑offs requested by Operations or Finance, ensuring proper justification and documentation.
  • Customer Contact & Payment Follow‑up: engage with customer Accounts Payable to chase invoice approvals and payments proactively.
  • Dunning & Collections Workflow: follow the established dunning process, sending reminders, statements, dunning letters, and calls.
  • Contra Accounts & Refunds: reconcile contra accounts (customer/supplier) and manage all validations required for customer refunds.
  • Dispute Management: Resolve invoice disputes by collaborating with customers, Operations, and local finance teams to remove blockers.
  • AR Aging & Debt Review: analyze AR aging reports, monitor overdue balances, and prepare insights for debt reviews.
  • Credit Committees & Debt Calls: prepare and lead credit committees or debt calls, ensuring accurate reporting and clear recommendations.
  • Cross‑Functional Collaboration:work closely with Operations, local finance teams, and customers to ensure payments and smooth handovers.
  • Reconciliations & Invoice Validation: proactively reconcile invoices and accounts, ensuring alignment between internal teams and customer.
  • Reporting & Financial Analysis: deliver regular debtor reports and additional analyses for Operations, local Finance, and senior management.
  • Litigation & Risk Support: support litigation, bankruptcy, and risk assessment processes by reviewing credit reports and validating risk alerts.
  • Master Data & Payment Terms: validate customer master data, payment terms, and risk indicators during account creation or updates.
  • Audit & Compliance Support: support internal and external audits by providing accurate documentation and ensuring process compliance.
  • AR Reporting & AnalyticsYou will autonomously prepare AR aging reports, debt analyses, and escalate critical overdue situations.

Requirement/Qualifications

  • Degree and/or Solid accounting / financial background is a requirement
  • Fluent on verbal and written English
  • Advanced IT skills including MS Office main tools (Word/Excel/PPT)
  • Advanced systems knowledge (SAP/IVANTI, etc)

What you´ll need to suceed:

  • Ability to work under pressure
  • Assertive, influencing others but also a team player.
  • Relationship builder, pro-active, responsive, and action-oriented.

Benefits

  • Hybrid working model;
  • Flexible working hours;
  • Health & Life Insurance;
  • Attractive Meal allowance paid in Meal Card;
  • Additional Days off: extra vacation day, employee’s birthday, volunteering day;
  • More than 6000 free online courses;
  • Opportunity to grow professionally inside the Company;
  • Possibility to participate in multicultural projects;
  • Several internal activities aiming to promote our team´s wellbeing


If you want to be part of our team, please send us your resume to the email: Recruitment.SBS.Portugal@sodexo.com 

Don´t forget to put on the subject the role you´re applying for.