5 ways workplace hospitality can enhance office spaces for employees

The modern workplace is evolving to meet the needs of today’s employees and organizations. Workplaces which are designed with hospitality services in mind are dynamic, comfortable and flexible spaces that work for everyone, boosting productivity, collaboration and well-being.

Find out how this works:

Workplace hospitality adds additional value by using these flexible spaces to support after-hours social and community events, appreciation celebrations and networking lunches. This dual-purpose approach fosters community spirit and creates opportunities for additional revenue. Open feedback channels allow employees to share workspace preferences, leading to ongoing enhancements that improve satisfaction and productivity.

2. Design alone isn’t enough: real employee well-being comes from human connection

Wellness-focused office design, with features like ergonomic furniture, biophilic elements, and clean air, can enhance productivity and comfort. In fact, a 2023 CBI Economics study found that reducing indoor pollution alone could improve output by up to 15%. But design can only go so far. True mental well-being at work stems from feeling seen, supported, and valued — every day.

An inviting office environment helps employees feel more engaged and valued. Technology can support this through features like personalized lighting and climate controls. However, nothing replaces a warm human welcome.

A guest experience manager can greet employees by name, assist with office needs, and ensure team members feel supported throughout the day. From helping employees locate meeting rooms to providing preferred snacks or ergonomic adjustments, these thoughtful touches make the workplace more comfortable and enjoyable.

By fostering a hospitality-driven culture, organizations create a space where people feel appreciated and empowered to do their best work.

Today’s employees want to work for companies that reflect their values. IBM research shows that 67% of people are more likely to apply to environmentally sustainable organizations, and about one in three who switched jobs in the past year accepted a lower salary to join companies with stronger social or environmental commitments.

Sustainable office design not only supports the planet but also enhances employee health. Features like natural lighting, fresh air circulation, access to green spaces, and biophilic design contribute to a more productive, engaged workforce.

Workplace hospitality helps embed sustainability deeper into company culture. Strategies may include effective waste reduction, employee co-creation of green initiatives, and using data and analytics to continuously improve building performance while ensuring a positive impact on employees.