What we do

No one knows remote site services management like we do. With over 50 years experience in integrated facilities management and catering in mining and industrial camps and a global framework of standardized operating procedures, our clients and consumers enjoy the same predictable value, high service levels, cost efficiencies and commitment to safety even in these challenging environments.

Food and facilities management services

We understand the challenges that come with living and working in remote and isolated locations. We actively seek real-time feedback to measure customer sentiment. Deep consumer knowledge and the use of technology to gather real-time data and bring innovation results in a better experience for residents.

Food services

It takes a team to feed a camp. Our experienced chefs create and craft menus for catering, takeaway, and restaurant dining in remote locations. Kitchen teams work seamlessly to deliver delicious and nutritious meals.

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Retail services

Being far from home doesn't have to mean being far from creature comforts. Our curated retail services offer barista-made coffee, in-room delivery, vending machines, order-ahead and more.

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Employee experience

Build a sense of community. Our villages provide safe spaces where residents can rest, relax, and socialize during their time on site. Proactively measuring on site sentiment gives valuable insights into the customer experience.

Health and wellness services

Empower employees to reach their health and lifestyle goals. Our ThriveWFX program provides an annual framework to support the physical, mental, and nutritional health of residents with events, activities, and group fitness.

Integrated facilities management

With technical services, asset management, procurement, courier and mail services, camp management, and more, our Essential Services Framework delivers a comfortable, safe and productive environment for your remote camp.

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Cleaning, housekeeping and laundry

Our team will help you assess your camp cleaning, housekeeping and laundry needs based on a risk assessment matrix, establish a frequency of service, complete inspections and perform deep cleaning for high-risk areas.

Aerodrome services

Nothing is more important than the safety of your employees. We manage a diverse range of aviation operations including aircraft ground handling, aviation refueling, and aerodrome helipad management.

Construction and project management

Deliver projects on time and on budget. We can handle everything from start to finish: design and pre-construction activities to deployment and handover, supplier and subcontractor selection and much more.

Transportation services

Get your residents from A to B. We’ll manage a fleet of buses to transport your employees from the accommodations to the work site and back. Safe journey management is a top priority.

Tech enablers

Data and analytics help us to understand our clients’ and consumers’ needs. We capture feedback in a range of environments and experiences on-site. These multi-channel insights drive the continuous improvement of our services.

Welcome to the future of IFM

We take a proactive approach to facilities management. The Wando platform is a simple one-stop-shop for business intelligence and monitoring, service requests, site information, feedback and audits.

Keep employees engaged

MyWay is a site companion and concierge in an app. Empower your employees to access real-time information and services such as pre-ordering, menus, gym & wellness programs, activities, and events. This channel is a valuable two-way communication tool which can be used to share critical information as well as facilitate feedback and survey engagement.

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Digital reception

24/7 convenience at residents’ fingertips. With a digital reception solution, your employees have a streamlined process to prepare for their arrival. Users can access mobile check-in and out, manage reservations, access front desk services and more.

Command center

Let technology work for you. The command center centralizes administrative, technology and other support services. With remote services such as IT support and vendor coordination, this solution minimizes travel costs and significantly lowers the time it takes to resolve issues or complete tasks.

Smart maintenance

Keep things running. With smart technology and loT sensors, operations act responsively to carry out services as required, working flexibly around existing routines. Let our technical experts improve the maintenance of your most important assets.

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A smarter, more sustainable kitchen

Improve equipment performance and use your resources wisely. Our smart kitchen solution leverages automated cooking processes, smart waste management and real time monitoring of equipment to reduce operational costs. It also standardizes and automates the food delivery chain, redefining the way products are sourced, supplied and stored.

Fighting food waste

The WasteWatch program and its intelligent waste management technology help our teams rapidly capture food waste data, giving clear insights into what is being wasted in the kitchen or by consumers and why. Our teams then analyze trends and act to reduce waste on site. With Wastewatch, we prevent on average 50% of food waste.

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Insights

Keeyask Generating Station

Using technology to streamline onsite business and improve the employee experience at a remote hydroelectric generating station in Canada.

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Wellbeing Away Report

What can companies do to support employees’ psychological wellbeing while away from home and family? The report, Wellbeing Away, gives recommendations and advice on how to manage wellbeing across five different phases.

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