Training and recognition

Training and recognition

Training and development

Hospital service providers, whether they are Sodexo employees or client staff, receive the same quality training with one main objective: to increase the well-being of patients. All are encouraged to engage in friendly conversation with patients as they work.

In the United States, Sodexo rolled out its CARES training program for 500 employees at the Nebraska Medical Center. Trained in key notions such as compassion, responsibility, respect, enthusiasm and attitude, our personnel earn certificates and implement best practices in their daily work. For patients, the approach has resulted in a tangible improvement in quality of life at the hospital and our employees express renewed interest in their work.

Reward and recognition

Satisfying patients is closely linked to the fulfillment of our teams. At Sodexo, we believe that highly motivated employees deliver the best service quality and the greatest productivity. For this reason, we are convinced it is important to recognize their achievements.

At the hospitals Sodexo serves, we reward Sodexo team members who make special efforts above and beyond the actions they learn in our training programs, which are designed to encourage friendly contact with patients. These employees’ best practices are featured in monthly internal publications. Every year, the most outstanding team members are also rewarded at the U.S. Healthcare division's annual national conference.

More services

Concierge services

Making life easier for teams. As the pace of life speeds up, employees find it increasingly difficult to handle the competing demands of...

Easy foodservices access

Our teams know better than anyone that quality food services also contribute to building and maintaining a competitive advantage...

Our Health Care solutions


Sodexo is the strategic partner of health care establishment striving for performance, patient satisfaction, as well as reputation for excellence.

What we do for... Lowell General Hospital


Multi-services solutions, centralization of all requests through a call center, foodservices and more..., Sodexo provides a true comprehensive service solution at Lowell General Hospital.

Key figures Healthcare

3.9 million euro in revenues

19% of Group revenues

14.5% of Group employees in the Seniors segment

Source: Sodexo Group, FY 2017