Seeking to provide the best quality of care to its patients and aiming to become an employer of choice by improving the day-to-day life of its employees, Meridian Health entrusted Sodexo’s Circles team with the deployment of a virtual Concierge service and Concierge Care services at its various locations.
Improving the quality of life for employees, patients and guests
Meridian Health is one of the leading not-for-profit health care organizations in New Jersey, USA. Meridian’s partnership with Circles has contributed to the organization’s ability to deliver on its brand promise to provide the best health care experience by offering concierge services to team members, patients, and guests. Our Circles’ teams developed a virtual Concierge service that was initially available to employees. On the strength of its success, the service was extended to all patients and guests who now enjoy access to an onsite team of concierge specialists able to take charge of their everyday needs.
The Circles service remains a key cornerstone of Meridian's comprehensive suite of employee benefits, saving team members an average of three hours per request – time that is spent caring for patients and guests.
Measurable outcomes for Meridian Health
Within twelve months of the patient program launch, Meridian gained up to an impressive 5% increase in HCAHPS patient satisfaction scores in key domains identified most likely to be impacted by concierge, in this nationally standardized survey that captures patients' perspectives on their hospital care.
Meridian Health is now two-times recognized as one of the FORTUNE "100 Best Companies to Work For", and is the recipient of numerous state and national recognitions for patient care and nursing excellence, including the distinction of being the first health system in the country to receive Magnet designation for nursing.