Innovation policy
Sodexo's service sectors call for constant receptiveness to the requirements of every customer and consumer.
Innovation to achieve quality of life
 | To satisfy these requirements and improve the quality of everyday life, the Group has made innovation one of its strategic priorities and one of the elements to support its development. |
Innovation at the core of group management
Sodexo considers innovation an essential plus point for the Group and its customers in order to develop on a long-term basis and occupy a prominent position on every market.
Sodexo innovation is a global management approach, from detection to general implementation. It reflects and reinforces the commitment of all our employees to Improving the Quality of Life of our customers and consumers.
The spirit of innovation is part of the group's 3 fundamental values
Team spirit
An everyday reality in the Group and in each activity. For example, a "Dream It, have fun" forum has brought the Service Vouchers & Cards teams into close contact with the Sodexo Pass Innovation co-coordinator.
Spirit of service
Sodexo is receptive to its customers and, as a result, is able to devise novel solutions. For example, Relais Gourmand helped an industrial customer to comply with the French 35-hour working week law.
Spirit of progress and conviviality
The Executive Review Manual, a Sodexo survey tool, ensures that close contact with customers is an ongoing process. The slightest dip in the level of satisfaction triggers a reaction.
Our attitude to innovation
Be different if you want to develop
All innovations must help the Group and its customers make progress, reinforce its performance, positions and differences on its market.
Progress for everyone
Innovation must improve the Quality of Life of customers and their consumers. The needs and aspirations of our customers and consumers are a major source of suggestions.
Concrete, measurable effects
Sodexo measures the corresponding creation of value for every innovation, by means of:
- Customer and consumer satisfaction (the innovation must be tested in the field for a minimum of six months)
- Improvement in the efficiency of our service and margins
- Its potential for deployment in the Group
A management priority
Any Sodexo employee, irrespective of his or her function, can make a suggestion. Suggestions are implemented at all levels of the Sodexo Group: Marketing, Sales, Human Resources, Purchasing, Finance and Financial Control, Communication, Information System and Operational Management.
Worldwide innovations - A SoSodexho seal of approval!
Every innovation - original, generating quality of life and advantages for everyone, potentially applicable throughout the world - receives a seal of approval within the Group, via the prefix, "So".
countries
billion
