Social Assistance: Our expertise
Sodexo SVC expertise is dedicated to help you implement Social Assistance programs
Creating the system
This phase is composed of steps including a needs and feasibility analysis, modeling of financial and information flow, technical study and perfection of the complete plan.
Implementing a program
On one hand, there is the selection of places where the service will be accepted, their affiliation and, if necessary, the installation of card readers.
On the other hand, through implementation of secure extranets, clients order and manage account access, the issue and delivery of vouchers, cards and other support media for the client or the benefiting citizen directly.
Informing citizen and affiliated partner
The key parameter for the success of the program is the diffusion of information, which may include direct mailing, set up and management of call centers, creation of special websites, and the publication of user manuals.
Launch
Its success is ensured by the conception of a unique visual identity for the program, development of a communications plan and relations with the media.
Follow-up and support
Management of affiliated reimbursement, system maintenance and satisfaction studies provide for the fluid functioning of the program.
Analysis
Making measurement tools available allows for information return and consolidation, leading to statistical analyses of the implementation and the success of the program.
