Health Care
Sodexo teams around the world help our clients provide the best possible health care experience to their patients. Our customized solutions are specifically geared to improving the satisfaction of patients and their families and enhancing the efficiency and reputation of our clients.
Training and development programs
Hospital service providers, whether they are Sodexo employees or client staff, receive the same quality training with one main objective: to increase the well-being of patients. All are encouraged to engage in friendly conversation with patients as they work.Retaining team members
In the United States, Sodexo rolled out its CARES training program for 500 employees at the Nebraska Medical Center. Trained in key notions such as compassion, responsibility, respect, enthusiasm and attitude, our personnel earn certificates and implement best practices in their daily work. For patients, the approach has resulted in a tangible improvement in quality of life at the hospital and our employees express renewed interest in their work. The turnover rate among maintenance staff dropped from 43% in 2006 to 31% in 2008.
Reward and recognition
Satisfying patients is closely linked to the fulfillment of our teams. At Sodexo, we believe that highly motivated employees deliver the best service quality and the greatest productivity. For this reason, we are convinced it is important to recognize their achievements.Developing a genuine patient-centered culture
At the hospitals Sodexo serves, we reward Sodexo team members who make special efforts above and beyond the actions they learn in our training programs, which are designed to encourage friendly contact with patients.
These employees’ best practices are featured in monthly internal publications. Every year, the most outstanding team members are also rewarded at the U.S. Health Care division's annual national conference.
Easy foodservices access
Our teams know better than anyone that quality food services also contribute to building and maintaining a competitive advantage in today’s challenging health environment. Our expertise in facilitating access to foodservices is especially sought after to improve the daily life of medical staff.A refreshing dining break
In the United States, we serve the health facility staff members who provide direct patient care through our retail dining service called “Fresh Inspirations”. This program offers a refreshing dining experience through a cheerful environment specially designed to energize the consumer. Recognizing the varied needs and preferences of our clients, we have also designed zoned seating where families or staff can gather for a meal as well as other areas for those desiring a quiet break from the stresses of care giving.
Concierge services
Making life easier for teams. As the pace of life speeds up, employees find it increasingly difficult to handle the competing demands of professional and private life. Achieving a healthy work-life balance is now an important criterion in choosing an employer and Sodexo’s concierge services provide a definite advantage.In-house and online services
To enable medical teams to concentrate 100% on their patients, Sodexo implements concierge services in many health care facilities. The services are intended to save time and reduce stress by performing everyday tasks such as finding a plumber, taking clothes to the dry cleaner or booking event tickets quickly and efficiently.
In the United States, the Meridian Health hospital group turned to Sodexo to help make its teams more productive. Medical personnel observed that being able to call upon our concierges to find a babysitter or do their grocery shopping reduced workplace stress. And once the workday was over, they had more time to spend with their families.