Health Care

Sodexo staff use their reception skills to create a warm, stress-free atmosphere when patients arrive at a health care facility. The same sense of welcome is demonstrated in Sodexo services for patients and their visitors providing them with helpful directions and information about the facility.
Thanks to Sodexo reception services, patients can be taken care of as soon as they open the car door. For example, staff members are available to park cars, bring patients to admissions by wheelchair and carry their bags.

From public visiting areas to patient rooms and operating theaters, Sodexo’s cleaning and disinfecting procedures match the most stringent international standards. Our technicians use the latest innovations in hospital disinfection, with the ultimate goal to avoid the spread of bacteria and ensure the safety of patient in the hospital.

In between purely clinical activities, hospital patients spend much of their time just waiting for something to happen. The time that Sodexo team members spend cleaning and maintaining hospital rooms are an opportunity for patients to escape from their solitude through conversation.

Sodexo understands this need and adds a human relations dimension to the professional role of cleaning teams. To that end, we have developed a proprietary Behavioral Training program for our employees as well as hospital-managed staff that has a measured impact on patient satisfaction.
The “well-received” approach produces very positive effects in the hospitals we serve, both for the patients and for employees. A survey conducted at the Moses H. Cone Memorial Hospital showed that more than 83% of patients were satisfied with the cleaning services provided.

With the help of our dietitians, our chefs prepare meals designed to stimulate the appetite in accordance with each patient’s medical prescription. Using proven guidelines, our clinical dietitians take a leadership role in providing healthful, compliant diets, counselling and treatment for patients. These guidelines include assessment standards and disease-specific information.

In France, the Maternea program offers personalized service especially designed for maternity wards including à la carte menus, snacks, balanced recipes adapted to new mothers specific needs and nutrition advice.
Our Douceur offer is intended for cancer patients. It aims to stimulate the appetite of patients who have lost interest in eating as a result of their illness or treatment. The Douceur offer is based on the diversity and quality of products as well as the way they are served (attractive presentation, small portions, specific meal frequency, etc.).

Our approach to Room Service combines practicality with customized foodservice: patients can choose the content of their meals, which are delivered directly to them in their rooms. An automated order system using a tactile screen facilitates order management by our personnel.

Sodexo's At Your Request - Room Service Dining® is a Health Care room service featuring a restaurant approach to meal preparation and delivery. This innovative offer employs user-friendly tools, systems, and processes that allow the patient to eat when he/she desires and ensures a more positive nutrition experience. It can be adapted to meet the needs of numerous health care applications and service and can be measured to monitor service performance.