/ Health Care

Helping hospitals deliver quality health care

Sodexo teams around the world help our clients provide the best possible health care experience to their patients. Our customized solutions are specifically geared to improving the satisfaction of patients and their families and enhancing the efficiency and reputation of our clients.

Reception and immediate support

When patients arrive at the hospital, immediate support and guidance are required in order to limit stress. At Sodexo, we know that a quality admission experience and availability is all-important for new patients.

 

Being welcomed as befits the circumstances

Sodexo staff use their reception skills to create a warm, stress-free atmosphere when patients arrive at a health care facility. The same sense of welcome is demonstrated in Sodexo services for patients and their visitors providing them with helpful directions and information about the facility.
Thanks to Sodexo reception services, patients can be taken care of as soon as they open the car door. For example, staff members are available to park cars, bring patients to admissions by wheelchair and carry their bags.

Safe and comforting environment

Patient experience is highly influenced by the general aspect of the hospital and the friendliness of its team members. Our service staff are more than technicians in their respective areas (facility maintenance, cleaning services or patient transport), ensuring human contact with patients while delivering services.

 

Cleanliness is the top priority

From public visiting areas to patient rooms and operating theaters, Sodexo’s cleaning and disinfecting procedures match the most stringent international standards. Our technicians use the latest innovations in hospital disinfection, with the ultimate goal to avoid the spread of bacteria and ensure the safety of patient in the hospital.

Contact with patients

In between purely clinical activities, hospital patients spend much of their time just waiting for something to happen. The time that Sodexo team members spend cleaning and maintaining hospital rooms are an opportunity for patients to escape from their solitude through conversation.

Sodexo understands this need and adds a human relations dimension to the professional role of cleaning teams. To that end, we have developed a proprietary Behavioral Training program for our employees as well as hospital-managed staff that has a measured impact on patient satisfaction.
The “well-received” approach produces very positive effects in the hospitals we serve, both for the patients and for employees. A survey conducted at the Moses H. Cone Memorial Hospital showed that more than 83% of patients were satisfied with the cleaning services provided.

Patient-specific foodservices

Nutritious, tasty, clinically adapted meals are critical for faster and better patient recovery. Sodexo is the largest private employer of registered dietitians and our teams work closely with doctors to plan menus suited to patient requirements.

 

Meals adapted to individual needs

With the help of our dietitians, our chefs prepare meals designed to stimulate the appetite in accordance with each patient’s medical prescription. Using proven guidelines, our clinical dietitians take a leadership role in providing healthful, compliant diets, counselling and treatment for patients. These guidelines include assessment standards and disease-specific information.

In France, the Maternea program offers personalized service especially designed for maternity wards including à la carte menus, snacks, balanced recipes adapted to new mothers specific needs and nutrition advice.
Our Douceur offer is intended for cancer patients. It aims to stimulate the appetite of patients who have lost interest in eating as a result of their illness or treatment. The Douceur offer is based on the diversity and quality of products as well as the way they are served (attractive presentation, small portions, specific meal frequency, etc.).

Room service

We offer hotel quality foodservice for patients upon request, featuring à la Carte menus with dishes served at any time of the day.

 

Customized foodservice

Our approach to Room Service combines practicality with customized foodservice: patients can choose the content of their meals, which are delivered directly to them in their rooms. An automated order system using a tactile screen facilitates order management by our personnel.

Sodexo's At Your Request - Room Service Dining® is a Health Care room service featuring a restaurant approach to meal preparation and delivery. This innovative offer employs user-friendly tools, systems, and processes that allow the patient to eat when he/she desires and ensures a more positive nutrition experience. It can be adapted to meet the needs of numerous health care applications and service and can be measured to monitor service performance.