To encourage, reinforce and promote behavior supporting Alcatel Lucent values*, the company wanted to put in place a recognition program for individuals and teams, with multiple levels of reward based on significance of contribution.
To help its client achieve its objectives, Sodexo provided an online rewards catalogue, providing employees with reward points, which offers them the freedom of choice to choose their own gift. In addition, employees have a clear picture of their performance and can track their reward redemptions via the Sodexo-provided technology platform. They also receive regular communications about the program and a call center is available to respond to their inquiries.
After the first 18 months, employees had a positive response, appreciating in particular the program’s flexibility and responsiveness. In addition to the boost to employee motivation, the client appreciated the improved efficiency made possible by Sodexo’s program.
*Customers first, Innovation, Teamwork, Respect, Accountability