The engagement of our employees - a concept that expresses both satisfaction and involvement - is a key performance indicator. We know that engaged employees are better able to address effectively to expectations and deliver the best service to consumers.
Employee Engagement Survey
Every two years, we conduct a survey worldwide to understand employee engagement and identify and act upon opportunities for progress. In April 2014, we carried out our 5th international Employee Engagement Survey involving 130,000 employees invited in 60 countries:
Learn more about our HR performance indicators